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Olivier M Budin has a diverse background with extensive experience in customer success and hospitality management. From 2023, they have been working as a Customer Success Manager at Windward. Previously, from 2022 to 2023, they served as a Senior Enterprise Customer Success Manager at Fornova, where their responsibilities included ensuring customer satisfaction and optimizing workflows for hotels and online travel agencies. Prior to that, from 2020 to 2022, they worked as a Customer Success Manager at Fornova. From 2019 to 2020, they held the position of Business Development Consultant at HPN Global. Olivier also had a long tenure at Four Seasons Hotels and Resorts, where they held various management positions such as Resort Assistant Manager, Interim Reservations Manager, Overnight Manager, Assistant Housekeeping Manager, Food and Beverage Manager, Pool & Beach Manager, Assistant Banquet Manager, Assistant Food Beverage Manager, and Management Trainee. In these roles, they gained experience in yield and revenue management, implementing efficiencies, and overseeing various operations within the hospitality industry.

Olivier M Budin attended Aix-Marseille University from 2000 to 2003, where they obtained a Bachelor's Degree in BA with a focus on Foreign Languages and Literatures. Following this, from 2003 to 2005, they pursued a Master's degree in Hotel/Motel Administration/Management at Vatel France.