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Dean Smith is an accomplished IT Business Partner at Wilson James since October 2018, recognized as Manager of the Year for Support in September 2023 and promoted to Senior Manager in January 2023. With expertise in the Microsoft Power Platform, Robotic Process Automation, and Digital Innovation, Dean specializes in enhancing processes and efficiency through technology in collaboration with cross-functional teams. Previous roles include Interim IT Manager and Operational Technology Manager, as well as an ICT Systems Analyst at Estuary Housing Association and a 2nd Line IT Support professional at InsureandGo UK. Dean's early career includes positions as a Desktop Support Engineer and Customer Support Advisor, underpinned by foundational IT education from Cecil Jones College and ITEC College.