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Eduardo Silva currently serves as a CX professional at will bank since January 2024. Prior to this role, Eduardo worked at Neon from January 2021 to August 2022 as an Analista de Negócios, focusing on digital customer service initiatives and mapping customer journeys to identify business opportunities. Eduardo's experience also includes a position at PayGo Pagamentos as an Analista de Experiência do Cliente between October 2018 and December 2019, where responsibilities included managing critical client accounts and ensuring effective communication and product utilization. Earlier experience at Santander Brasil involved roles as both a compliance intern and a young apprentice, focusing on governance and compliance metrics. Eduardo holds a Bachelor’s degree in Law from Universidade Paulista, completed in January 2017.