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Bruna Neri Almeida has extensive experience in planning and customer service within the financial and consumer service sectors. Currently serving as an Analista de planejamento at will bank since May 2023, Bruna previously held the position of Analista de planejamento - Control desk at Neon from June 2020 to February 2023, where responsibilities included performance analysis and reporting to enhance service metrics. Prior roles include a Specialist in Fraud Prevention and Risk at Uber, a Customer Service Analyst at JACOBS DOUWE EGBERTS, and an Analista de atendimento at Pernambucanas, demonstrating a strong background in customer support, performance monitoring, and fraud analysis. Bruna holds a degree in Marketing e Propaganda and an MBA in inteligência de mercado e gestão estratégica from Universidade Paulista.