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Crystal A. Ondrick has a strong background in financial aid and student financial services, starting as an Associate Director at Wilkes University in 2023. Prior to this, they held roles at the University of Scranton as Assistant Director of Financial Aid, Luzerne County Community College as Assistant Director of Financial Aid, and Keystone College as Associate Director of Financial Aid. Their experience spans over two decades in the field.

Crystal A. Ondrick earned a Bachelor of Business Administration (B.B.A.) in Accounting and Business/Management from Keystone College in 2003.