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Leah Millot currently serves as a Customer Success Manager in Research Publishing at Wiley, starting in October 2023. Prior to this role, Leah worked at Kaplan from August 2021 to October 2023, initially as an Onboarding Implementation Specialist where responsibilities included designing and executing a comprehensive onboarding process, successfully onboarding over 130 B2B/B2I partnerships, and enhancing revenue while reducing churn. Leah also held the positions of Customer Engagement/Account Manager and Client Onboarding Specialist, acting as the primary contact in post-contract matters for the Business and Financial vertical. Earlier experience includes serving as a Career Services Advisor for the School of Business at Independence University from November 2019 to August 2021, where Leah was recognized as Career Services Employee of the Month and nominated for the GEM Award. Education includes studies at Purdue Global and Independence University.