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Jessica Picinich serves as the Associate Director of Marketing Operational Excellence at Wiley, leading a global team focused on process optimization, martech enablement, and system governance. With a progressive career at Wiley, Jessica has held various roles, including Senior Manager and Operational Excellence Manager, where Jessica delivered high-quality problem-solving and process improvements. Prior experience includes positions in demand generation and marketing coordination, showcasing expertise in multi-channel marketing programs and campaign optimization. Jessica holds a Bachelor's Degree in Literature from Ramapo College of New Jersey, complemented by a Business Essentials Certificate, and possesses a strong background in creative writing and marketing strategy.