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Nicola Palmer is a highly skilled technical professional with extensive experience in presales and customer solutions within the telecommunications industry. Currently serving as a Pre Sales Technical Solutions Architect at Wildanet since September 2022, Nicola previously held positions at Lumen Technologies from January 2016 to September 2022, including Customer Solution Design Engineer, Activations Engineer, and NOC Technician, where responsibilities encompassed activating services, troubleshooting issues across multiple vendor platforms, and ensuring customer requirements were met. Prior experience includes working as a Network Engineer at Acturis Limited and as a Cyber Security Practitioner at Thales. Nicola holds a BEng in Computers and Electronics from the University of Essex, completed in 2013.