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Diane Pugh MT, PMP, PMI-ACP is a seasoned project manager with extensive experience spanning various industries. Currently serving as Project Manager for the Americas at Frank Recruitment Group since May 2018, Diane has led multiple office expansion initiatives and established successful training programs for Salesforce and ServiceNow professionals. Previously, Diane held roles including Technical Project Lead at Educational Testing Service, where Agile processes were implemented, and Project Manager at BNY Mellon | Pershing, focusing on IT projects post-M&A. Diane's background also includes contract management at Sunoco and project oversight at Merrill Lynch. Educational qualifications encompass a Bachelor of Science in Clinical Laboratory Science, certifications in Medical Technology, and Project Management credentials from the Project Management Institute.