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Sergio Vidal Vilches is an experienced technical support professional with a strong background in IT management and customer service. Currently serving as Technical Support Manager at WhiteCanyon Software since December 2019, previous roles include Enterprise Technical Support Agent and Customer Care Agent at Imagine Learning. Sergio has also worked as an Information Technology Specialist at Montalba SPA, managing IT operations for multiple clients, and as a Technician on Site at Sonda S.A., where responsibilities included troubleshooting and preventive maintenance of corporate equipment. Sergio holds a Bachelor's degree in Networking from Duoc UC and a technical degree in Telecommunications from Liceo Politecnico Andes.