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Purnendu Das is a Customer Service Senior Specialist at Wheely since August 2023, responsible for protecting customer time by adhering to operational SLAs and maintaining high customer satisfaction targets. Previous experience includes roles as a Quality Assurance Specialist and Senior Customer Care Officer at Neuron UAE, where Purnendu managed customer and insurance authority complaints, and as a Customer Service Representative at Cigna, assisting clients with health insurance policies. Prior roles as a Cabin Supervisor at Emirates and Jet Airways involved handling customer complaints and leading team operations. Purnendu is currently pursuing a Bachelor of Arts in Tourism and Travel Services Management from Indira Gandhi National Open University, having previously completed high school in Science at Jamshedpur Worker's College.