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Walmarie Capo is a seasoned customer experience and operations professional with extensive experience in retail management and customer service. Currently serving as a CX Specialist at Whatnot since April 2022, Walmarie focuses on delivering exceptional service to customers while collaborating with internal departments to enhance brand awareness. Previously, Walmarie held the position of Assistant Director at SEPHORA, where exceptional client experiences were prioritized through team collaboration and support. With a background as a Talent and Business Operations Manager and District Account Manager at The Estée Lauder Companies Inc., Walmarie adeptly led sales strategies and process improvements. Earlier roles include Store Director and Senior Education Consultant at SEPHORA, Store Manager at Dollar General, and various management positions at Sears, Roebuck and Co., Claire's Accessories, and Cabinets To Go. Walmarie holds a Bachelor's degree in Biology from the University of Puerto Rico, Río Piedras, and an Associate of Arts in Interior Design from San Juan School of Interior Design.