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Kelsey Denny is an accomplished professional in customer experience management with significant expertise gained at Whatnot, where Kelsey serves as Customer Experience Team Lead since June 2021. Responsibilities include developing training processes, organizing onboarding for 55 new agents, and managing teams of 7-10 individuals to meet service level goals. Previous experience includes roles as a Customer Experience Agent at Whatnot, a Student Consultant for The Nature Boys, LLC, and PetSmart Charities, a Summer Marketing Intern at Studio Academy of Beauty, and various positions that enhanced customer service skills. Kelsey holds a degree from Northern Arizona University and studied at the University of Leeds, highlighting a solid educational background to complement professional achievements.