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Joel Nimmo is an accomplished professional with extensive experience in operations and customer service management within the food and beverage industry. Currently serving as the Director of Customer Service Process Improvement at Whataburger, Joel previously established and led Good Fortune Endeavors Inc. as President, successfully launching two franchises. Prior experience at Starbucks includes various leadership roles such as Regional Director of Operations, where Joel managed over 100 stores, and District Manager, where significant sales growth was achieved. Joel’s career also consists of operational roles at The Honey Baked Ham Company, focusing on training and communication strategies.