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Gemma Hilton is an experienced Technical Writing Manager at Skedulo since March 2019, previously serving as a Technical Writer. Prior to this role, Gemma worked at Red Hat from February 2012 to September 2018 as a Technical Writer, contributing to Red Hat Business Automation and developing content for various Red Hat products. Gemma also has experience in marketing and communications at Blue Care, where duties included writing for internal publications and supporting marketing initiatives, as well as prior experience in customer service and sales at Suncorp Group. Gemma holds a Graduate Certificate in Professional Communication from Queensland University of Technology and a combined Bachelor of Journalism and Bachelor of Social Sciences from The University of Queensland.