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Thierry Francois is a seasoned Senior Business Analyst with extensive experience in digital transformation and project management across multiple industries. Currently at Westland Insurance Group Ltd. since November 2020, Thierry has successfully led the implementation of a new Client Portal and managed QA/UAT testing. Previous roles include Business Analyst Consultant at Arc'teryx Equipment and Raymond James Ltd., where Thierry spearheaded e-commerce initiatives and digital transformation projects. Notable expertise includes gathering and prioritizing requirements, creating User Stories, and facilitating workshops to enhance business processes. Thierry's educational background includes an MBA in Finance and International Management from NEOMA Business School and several certificates in Information Technology Management and Project Management.