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Prakash Hariharan currently serves as the Head of Omni Channel Engineering at Western Union, overseeing customer experience across diverse digital and retail channels globally. With extensive experience in enhancing customer experience, Prakash has held multiple leadership roles at American Express, including Vice President of Engineering for Global Digital Customer Servicing and Vice President of Technology, where responsibilities included Agile transformation and platform engineering. Prior to American Express, Prakash worked as an Architect at Infosys Technologies. Prakash holds a Master's degree in Computer Applications from Bharathidasan University and a Bachelor’s degree in Chemistry from the University of Madras.