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Jake Sheetz has a diverse background in customer experience and strategic operations, currently serving as the Director of Global Customer Experience and Head of Canada Digital Business at Western Union. Prior experience includes positions such as Associate Director of Member Experience for Walmart+, Senior Manager of Strategic Projects, and Manager of Strategic Projects at HelloFresh. Additionally, Jake worked at Deloitte as both a Strategy and Operations Consultant and a Strategy and Operations Business Analyst, demonstrating a robust understanding of strategy development and execution in various organizational contexts.