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David Mora is an experienced Operational Excellence Manager at Western Union since January 2006, specializing in performance improvement and lean management. Throughout their tenure, David has held several key positions, including Change Implementation Leader and Supervisor of Digital Fraud & Risk Prevention, where responsibilities encompassed planning lean deployment, leading teams, identifying fraud patterns, and enhancing operational controls. David also has a background in technical support, having served as Team Lead and Specialist, providing critical technical assistance and quality assurance. Prior experience includes teaching English as a Second Language at Colegio Universitario Boston. David holds a Bachelor of Arts in Teaching English as a Second Language, a Technical Degree in Business Administration, and a specialization in Project Management from The George Washington University School of Business.