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Ellie Trajkovska is a highly experienced professional in user experience, IT support, and technology advisory roles, currently serving as the Director of User Experience and IT Support at Western Sydney University since July 2023. Previously, Ellie was an Associate Director at KPMG Australia, providing IT strategy and transformation support across various industries. As Head of IT Operations at Healius Medical and Dental Centres, Ellie led the technology transformation for over 70 centres. Ellie's extensive background includes significant roles at Service Management Specialists and the University of Sydney, where strategic initiatives were implemented to enhance service management and operational efficiency. With an MBA from Auckland University of Technology and a Bachelor of Information Science from Massey University, Ellie combines technical expertise with strong strategic leadership.