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Kim Parkins is an accomplished professional in customer experience and service management with extensive experience in the housing sector. Currently serving as Head Of Customer Experience at West Kent Housing Association since July 2021, Kim has previously held key positions such as Customer Services at Octavia and Group Head of Business Support at Network Housing Group, where leadership in policy, strategy, and performance analysis was emphasized. Experience includes strategic roles at A2Dominion as Interim Head of Customer Service and Director of Customer Experience at Moat Homes Limited, focusing on customer engagement and transformational projects. Educational qualifications include a BSc in Information & Communication from London Metropolitan University and an MSc certification in Call Centre Management from Ashcroft Business School.