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Chris Harvey is an experienced professional in customer service and operational management within the housing and telecare sectors. Currently serving as the Housing System Business Lead for Customer Experience and Customer Portal at West Kent Housing Association since March 2014, Chris oversees the development and delivery of customer-related modules, focusing on process mapping and system implementation. Previous roles include Customer Services Manager, where leadership and development of a customer service team were key responsibilities, and Customer Service Team Leader, emphasizing first-person resolution strategies and performance management. Earlier experience at Centra involved interim management roles related to rostering and monitoring services, and a foundational role as Retail Store Manager at Sevenoaks Mobile Phone Centre showcased capabilities in sales and staff training. Chris's educational background includes attendance at Wrotham School.