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CARMEN A. TAPIO, 56, was appointed as a Company director in 2020 to fill a vacant directorship position and was subsequently elected by the stockholders. Ms. Tapio is the founder and CEO of North End Teleservices, LLC in Omaha, Nebraska. She has held this position since 2017 and previously served as President and COO of North End Teleservices from 2015 to 2017. From 2010 to 2015, Ms. Tapio was the owner and manager of Core Advantage Consulting in Omaha, Nebraska and from 2001 to 2009 served in several leadership positions with Carlson Companies of Minneapolis, Minnesota. Ms. Tapio is active in local community organizations and is currently on the Greater Omaha Chamber of Commerce board of directors, serving as chair for both the Diversity and Inclusion Council and the CEO’s for Commitment to Opportunity, Diversity and Equity Council.