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Heledd Davies, Assoc CIPD, currently serves as a People Operations Advisor and previously held the role of People and Culture Officer at Welsh National Opera Cenedlaethol Cymru since March 2021. With a diverse background in the hospitality and human resources sectors, experience includes positions as a Human Resources Officer and HR Administrator at Cardiff Metropolitan University, and roles in food and beverage services at New House Country Hotel and Conrah Country House Hotel. Education includes an MSc in Human Resource Management from Cardiff University, a Bachelor's Degree in Human Resource Management from the University of South Wales, and additional qualifications in business studies and beauty therapy.