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Jack Malpas-Coker is an accomplished professional with extensive experience in digital strategy and customer experience across various financial institutions. Currently serving as Executive Director of Strategy, Digital & Innovation at Wells Fargo since April 2022, Jack previously held roles such as Senior Manager of Digital Product Management at PNC and Interim Head of Retail Customer Solutions Development at BBVA in the USA. With a strong background in creating exceptional digital experiences, Jack has also contributed to firms like Think Rise and Barclays, where responsibilities included leveraging design thinking and agile methodologies to enhance customer interactions. Jack's career began in technical support and service delivery, complemented by a degree in Music & Sound Technology from the University of Portsmouth.