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Zinal Shah is a professional with extensive experience in customer success, service delivery, and IT coordination. Zinal has worked at companies such as Data Intensity and Dairy Crest, where they were responsible for coordinating the delivery of services to market-leading clients and maintaining high service performance through process improvements. Zinal holds a Bachelor of Science in Business Information Technology from London South Bank University and a certification in MCSA: Windows Server 2008 from Tech connect. Currently, Zinal works as a Customer Success Manager at Wellcome Trust.