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Rafael Bertassi is a Senior IT Analyst at Weleda do Brasil since September 2015, responsible for coordinating projects, providing solutions for IT environments, offering technical support and training, establishing standards, and developing technical documentation. Previous roles include IT Analyst at Canal da Informática and IT Technician at DNA LAN House, focusing on customer service, assembly, and maintenance of computer systems. Rafael holds a degree in Information Technology from Universidade Nove de Julho and an MBA in Communication and Management in IT Projects from Universidade Paulista, along with various certifications in Microsoft Power BI and IT courses.