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Stephen Freeman has extensive experience in voice and technical support roles across various companies. Currently serving as a Technical Support Authority at Connect since September 2022, Stephen previously held positions including Senior Voice Engineer at Aon from July 2018 to August 2022, and SMC Technical Specialist at JT Group Limited between April 2016 and March 2018. Early career roles include Audit & Remediation Engineer at Vodafone, IT Global Infrastructure Engineer at Ingeus, and dealer voice support at Orange Business Services, where significant contributions included supporting over 1200 traders and ensuring compliance with stringent SLA deadlines. Additional experience includes roles as Senior Network Engineer at RRE Limited, Voice Engineer at Cybertech, Remote Resolution Engineer at Telindus, and 2nd Line Engineer at EADS, demonstrating a strong technical proficiency and a commitment to customer service across multiple sectors.