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Sommer Dios possesses extensive experience in billing and revenue cycle management, currently serving as the Billing Service Trainer and Quality Assurance Lead at WebPT since August 2013. In this role, Sommer is responsible for developing and managing training programs, ensuring compliance, and coaching employees on updated policies and procedures. Sommer also addresses escalated claim issues, coordinates quality audits, and manages billing-related processes. Prior to this, Sommer worked as a Collections Representative at Ottobock HealthCare, focusing on reconciliation of durable medical equipment claims, and as a Regional Patient Account Trainer at Pediatrix Medical Group, where training and efficiency in patient account management were prioritized.