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Ben Coughlin has extensive experience in customer service and operations management, having worked for companies like Webjet.com.au, Victorian Department of Health, Expedia, Omnicom, AIG, Teleperformance, and Sitel Group. With a background in digital transformation, change management, and business optimization strategy, Ben has successfully led customer service initiatives and process improvements to drive cost efficiency and customer satisfaction. Ben's roles have included Chief Customer Officer, Snr. Executive Director, Vice President of Global Operations, EMEA Regional Customer Service & Operations Manager, Director of Outsource Operations, Outsource/Procurement Manager, and Client Services Director. Ben's educational background includes a degree from Kingston University.