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Max Jackson has a diverse work experience in customer support, technical support, content research, and photography. They started their career as a Photography Lab Technician at the Academy of Art University in 2014, where they assisted faculty and students with various photographic equipment. From 2016 to 2020, Max worked as a Contract Content Researcher at Shutterstock, curating content for Enterprise clients and ensuring it met their needs. They also championed customer experience and optimized working processes. In 2020, Max joined Wix.com as a Technical Support Specialist, where they excelled as a Top CSAT Survey Expert. They provided efficient solutions to users' pain points and anticipated their needs to help grow their businesses. Max also volunteered to be trained on the Editor X Wix's responsive site builder. Currently, Max is working at Webflow as a Customer Support Associate, focusing on accounts and billing.

Max Jackson earned a Bachelor's Degree in Art Photography from Syracuse University. No further information is given regarding their education history.