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Nathalia Santos is a product management professional currently serving as a Product Owner Jr at Webera since July 2023. Prior to this role, Nathalia worked at SaperX as a Customer Success Analyst from December 2022 to July 2023 and previously held the position of Customer Success Analyst at Prolog App | Gestão de Pneus from June 2019 to December 2022. At Prolog App, responsibilities included client account management, onboarding and training sessions, negotiations, and the creation of training materials. Nathalia also demonstrated strong customer service skills in roles focused on level 1 and 2 support, maintaining a 100% SLA record and a CSAT score above 85%. Earlier experience includes serving as an implementation analyst at Gennera Consultoria e Desenvolvimento de Software from June 2014 to November 2018.