Ambra Ceratto is an experienced professional in customer operations and account management, currently serving as the Director of Global Customer Operations at WebCargo by Freightos since May 2023. Previously, Ambra held the position of Director of Customer Success at AltoVita and managed an Account Management Team at TravelPerk, where responsibilities included driving strategic negotiations, project management, and team coaching. With a background that includes roles at TravelClick and Starwood Hotels & Resorts, Ambra has developed expertise in customer care, operational management, and business intelligence solutions. Ambra holds a Master of Science in General Management and a Bachelor's degree in International Economics & Management from Università Bocconi.