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Lerato Sono is a Senior System Support Analyst at Webber Wentzel, with a strong background in IT support and technical delivery spanning over 15 years. Previous roles include Technical Support Analyst at Johnson Matthey, IT Technician at Monsanto Company, System Support Analyst at Liberty Group South Africa, Senior Customer Support Engineer at Standard Bank Group, and Desktop/Server Engineer Support at Bytes Technology Group. Lerato's expertise encompasses problem diagnostics, technical support for diverse operating systems including Windows and Mac OS, Active Directory administration, and user training. Educational qualifications include a Bachelor of Commerce in Finance and Financial Management Services from the University of Limpopo, a National Certificate in ICT, and various IT certifications, including A+, N+, MCSE, and ACSP.