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Justin John Jose (JJJ) possesses extensive experience in customer experience management, operational leadership, and digital transformation across multiple regions, including Europe, the Middle East, India, and Africa. Currently serving as the Regional CX Manager at Planet, JJJ has held various roles at Network International, focusing on RPA governance, ATM operations, and digital transformation. Prior experience includes positions at Emirates NBD as a Senior Business Analyst and Quality Internal Auditor, as well as an Officer in Central Operations at Citi. JJJ holds a Master of Business Administration (MBA) in Organizational Leadership from the University of Wolverhampton and a PG Diploma in Strategic Management and Leadership from Pearson College London.