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Maria Caprio has over 30 years of work experience in customer service and support. Maria started their career at Verizon Wireless in 1989, where they worked in various roles, including Customer Service Support/Training Assistant and Coordinator NE AOC Systems. Maria also held the position of Coordinator Sales Ops/Telesales Admin Support. In 2014, Maria joined Pearson Education as a Customer Service Representative in the Higher Education department. Currently, they serve as the Customer Experience Team Lead, Healthcare at PDI, a position they have held since November 2022. Additionally, Maria has experience as a Customer Care Representative at PDI since June 2017.

Maria Caprio attended Rockland Community College, but the start and end dates of their enrollment are unknown. Maria also attended The Berkley School of Business, where they studied Secretarial skills. Again, the start and end dates of their enrollment are unknown.