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Danny Lasek has a diverse work experience spanning multiple industries. Danny is currently employed at We Are Digital as a Contact Centre Team Manager and Social Committee Lead. In this role, they provide leadership, development, and coaching to a team of 20 agents and contributes to the design and implementation of change programs. Danny conducts 121s to identify training and development opportunities for the team.

Prior to that, Danny worked as a Call Centre Team Manager at Firstsource, where they led and developed a team of 12 customer service agents. Danny implemented their own coaching framework to improve agent welfare and confidence.

Before joining Firstsource, Danny held various positions at We Are Digital. Danny worked as a Call Centre Team Lead, providing leadership and coaching to a team of 12 agents. Danny also served as a Customer Support Specialist, providing digital support and training sessions to Lloyds Banking Group and Lloyds Charity Foundation customers.

Danny has also worked as a Talent Consultant - Digital Marketing Specialist at WeAreAspire, where they sourced candidates within the digital performance sector. Danny utilized various CRM systems to match candidates with job roles.

Additionally, Danny gained recruitment experience as a Recruitment Consultant at Consult Energy Recruitment. Danny engaged with businesses, attended meetings with senior professionals, and advised on recruitment processes.

Prior to their recruitment roles, Danny worked at Shell Energy Retail as an Engagement Employee Rep and Citizens Advice Customer Resolution Team Leader. In these roles, they supervised customer service operations, set customer satisfaction goals, and promoted additional products.

Danny's earlier experiences include working as a B2B Sales Support Specialist (Temp) at E.ON and as a 2nd Line Customer Case Resolution Handler at First Utility. Danny was responsible for following up on inquiries, maximizing sales opportunities, and addressing customer complaints.

Lastly, Danny worked at Tesco, where they served as a Telecom Sales Manager, Customer Service Team Leader, and Store Assistant. In these roles, they managed budgets and targets, planned for events and promotions, created work schedules, and delivered KPIs.

Overall, Danny Lasek has demonstrated strong leadership, coaching, and customer service skills throughout their work experience in various industries.

Danny Lasek's education history includes various qualifications in different fields. In 2007-2009, Danny attended Coventry College and obtained a Bachelor of Technology in Radio and Television, specifically through the BTEC National Diploma program. Moving forward, in 2016-2017, Danny pursued higher education at ICS Learn, earning a Level 5 in Human Resources Management and Services. Additionally, Danny obtained a certification in the same field, specifically the CIPD Level 5 in HR and Management, from ICS Learn. In 2019, Danny enrolled in CPD to pursue an Advanced Aestheic CPD accredited education in Aesthetician/Esthetician and Skin Care Specialist. Lastly, in 2020, Danny completed a program titled "Fundamentals of Digital Marketing" at Google pour les pros, focusing on the marketing field.