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Serena H. has experience working in various customer service roles, with a focus on providing support to sales and service consultants. Currently employed at Wayfair as a Virtual Service Team Manager and Virtual Team Coach, Serena is dedicated to helping team members resolve customer issues effectively. Prior to this, Serena worked at Gulp Ltd as a B2B Support and at Aldi Ireland as a Customer Support Specialist. Earlier in their career, Serena gained experience as a Customer Assistant at Aldi Ireland and as a Beauty Therapist at Salus Beauty Salon.