ÂÜÀòÂÒÂ×

Carol Zimny is an experienced leader with a comprehensive background in management and operational excellence across various industries. Currently serving as Team Lead Manager at Wayfair since January 2022, Carol has effectively overseen both virtual and on-premise Call Center Teams, consistently surpassing key performance indicators over five consecutive quarters. Prior to this role, Carol worked as a District Manager at Voortman Bakery, where skills in training and recruitment were honed. Additional experience includes positions at Kellogg Snacks, Ingersoll-Rand, and Frito-Lay, showcasing a strong ability to cultivate relationships, manage teams, and streamline processes to enhance operational efficiency.