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Nick Gilbert is an experienced professional with a diverse background in customer service and business engagement. Currently serving as the Business Engagement Lead at Wawa, Inc. since September 2019, Nick manages support requests for the Contact Center and oversees the ServiceNow CSM application. Prior roles include Support Management Lead at Wawa, where responsibilities included the development and maintenance of support materials, and a Contact Center Analyst at RevZilla, which involved leading customer service teams. Earlier experience includes bartending and line cooking at In Riva Restaurant and STARR Restaurants. Nick holds a Bachelor of Business Administration from The University of Arizona Global Campus and studied at The Restaurant School at Walnut Hill College from 2011 to 2013.