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Adam Hassan is an experienced professional in customer experience and communications, currently serving as the Executive Manager at Waverley Council since December 2022. Prior roles include significant positions at the NSW Department of Customer Service, where Adam held titles such as Customer Engagement Manager and Acting Director of Customer Engagement. Adam's background also includes working at BT Financial Group as an Associate Private Banker and various positions at St.George Bank, including Senior Customer Service Officer. Adam's career began in education as an Education Administrator and Facilitator at Kindy 2 Diploma Education Centre. Adam holds a Bachelor of Business/Commerce in Marketing from Western Sydney University and a Diploma in Business from TAFE NSW, as well as certifications in Lean Six Sigma and RG146 for financial planning from the Council for Six Sigma Certification and Deakin University, respectively.