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Phuc Nguyen is an accomplished Service Delivery Manager with extensive experience in the telecommunications and technology sectors. Currently, Phuc serves in dual roles as Service Delivery Manager at Connected Health AU and as a Service Delivery Manager and Technical Manager at Wavelink AU, where responsibilities include expertise in Fortinet (Meru), Digium, and Spectralink WiFi and DECT solutions. Prior to these positions, Phuc worked as a Technical Specialist at Alloy Computer Products, focusing on business IP telephony systems and providing third-level technical support. Phuc’s educational background includes studies at RMIT University from 2004 to 2005, further reinforcing a solid foundation in technology and service management.