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Nellie H. is an accomplished professional with extensive experience in quality management and customer service across several industries. Currently serving as Customer Experience Quality Lead at Wave Utilities since December 2018, Nellie also holds dual roles as Realtime Analyst and Customer Service Quality Analyst at Anglian Water Business since June 2016. Previous positions include Quality Lead for Whirlpool EMEA, overseeing consumer services quality operations, and Operations Manager of a service center for C&N Refrigeration. Nellie's early career included managing private suites and public relations for the Transvaal Rugby Football Union in South Africa. With a strong background in team management, process improvement, and training, Nellie has consistently driven operational excellence and employee development throughout the career.