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Rachel Horne has a wealth of experience in business analysis, with roles at companies such as Watercare Services Limited, bp, Mercury NZ, Fisher & Paykel Healthcare, St John Ambulance, and ASB Bank. In their roles, Rachel has worked on various projects, facilitated workshops, collaborated with stakeholders and vendors, and provided training and support to end-users. Their expertise spans from ICT to retail and payments, digital spaces, and customer service. Rachel is highly skilled in documentation, requirements gathering, and building relationships with colleagues and partners.