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Joanne Chang is a seasoned professional with extensive experience in health, safety, and customer insights across multiple organizations. Currently serving as a People Insights and Remuneration Business Partner at Watercare Services Limited since April 2023, Joanne previously worked at The Warehouse Group as an HSW Systems & Reporting Analyst, focusing on enhancing data provision for leadership assurance on health and safety performance. Joanne's prior roles at Auckland Transport included Safety Systems & Process Improvement Lead, where the emphasis was on improving occupational health and safety culture, as well as positions as a Customer Insights Advisor and Analyst, where responsibilities involved developing and managing research programs to inform business strategies. Joanne holds a degree from The University of Auckland.