ÂÜÀòÂÒÂ×

Deepak Kumar is an experienced workforce manager at Watercare Services Limited since February 2013, specializing in workforce planning and real-time administration for customer-facing teams. Responsibilities include accurate forecasting, trend identification, adherence reporting, and execution of strategies to enhance performance across various customer channels. Previously, Deepak held leadership roles, managing billing teams and customer service representatives, and resolving escalations effectively. Prior experience includes a supervisory position at Baycorp NZ, where Deepak managed call escalations and oversaw teams in both inbound and outbound operations. Deepak holds a Bachelor of Commerce degree in Accounting and Computer Science from Massey University.