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Sandeep Nair is a seasoned professional with extensive experience in the BPO and contact center industry, currently serving as Senior Vice President at iSON Xperiences Ltd since April 2013. With prior roles including Vice President Operations and General Manager Operations, Sandeep has developed specialized competencies in contact center leadership, P&L management, project execution, and client relations across crucial verticals such as telecommunications and BFSI. Previous positions at Spanco BPO and Respondez have equipped Sandeep with a robust background in service delivery, process transitions, and team management. Educational qualifications include a Bachelor in Commerce from K.J. Somaiya College of Arts & Commerce and Mumbai University, completed in 2001.