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Gautam Khanna is an accomplished executive with extensive experience in customer experience management, currently serving as Executive Vice President at iSON Xperiences Ltd since June 2011, where Gautam oversees service delivery for South Africa operations and leads a team of 1,200 employees. Prior roles include Director of Operations at vCustomer, General Manager at Spanco BPO, Center Head at Aegis Ltd., Manager at Tata Teleservices Ltd., and Manager of Customer Service at American Express. Gautam has demonstrated expertise in managing large teams across various sectors, including ecommerce, retail, BFSI, and telecom. Education includes higher secondary in commerce from Cambridge School, Noida, and further studies at DAV College and Delhi University.