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Raphael L. has a diverse background in data analysis and technical support, currently working as an Analista de dados at Warren Brasil since August 2022, focusing on investment portfolio analysis, insight generation, and dashboard creation using technologies such as SQL, Python, Metabase, GitHub, and Databricks. Prior to this role, Raphael held various positions at SmarttBot from March 2017 to August 2022, including Coordinator, Quality Analyst, Technical Support Analyst, and Technical Support Intern. Additionally, Raphael gained experience in customer service during the FIFA World Cup 2014 and FIFA Confederations Cup 2013. Educational credentials include a Bachelor's degree in Mechatronics Engineering from Universidade Federal de Minas Gerais and a Bachelor of Applied Science in Electrical and Electronics Engineering from TU Dortmund University.