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Lokiah G. is a Senior Customer Services Analyst at Te Whatu Ora Waikato, with experience in managing a team of Service Desk Analysts, handling customer escalations, and providing coaching and mentoring. Lokiah also has previous experience in various customer service roles in ICT and telecommunications industries, as well as volunteering as a Computer Mentor at Hamilton City Council. With a background in IT and general support coordination, Lokiah is a skilled problem-solver with a strong focus on customer service.